AI receptionist for UK practices and service businesses
Every call answered. Every detail captured.
Phone Call Desk answers your business line when you can't — books the appointment, takes the message, or puts the caller through — and emails you the transcript. Set up in ten minutes; it calls you first so you can hear it.
Hear it answer before you buy · Monthly plans · Cancel any time
Example call · what a caller hears
Sophie · assistant
Good morning, Riverside Dental, Sophie speaking. I'm the practice's assistant — how can I help?
Caller
Hi, I need a check-up. Are you open on Saturdays?
Sophie · assistant
We are. I can offer Saturday the 14th at 10:30 or 11:15. Which suits you?
Caller
10:30, please. It's Priya Shah.
Sophie · assistant
Booked for Saturday the 14th at 10:30, Priya. Would you like a text to confirm it?
Caller
Yes, please.
Sophie · assistant
It's on its way. Anything else I can help with?
Outcome: booked · Confirmation texted · Transcript and summary emailed to the practice · Example call, 52 seconds
Under 1 s
to answer, day or night
24/7
including evenings and weekends
10 min
to set up — forward your line and go
How Phone Call Desk answers a call — a 60-second dramatisation, with captions.
Why it matters
Every missed call is a lost enquiry
The alternative to answering every call is not free. It is a receptionist you can't afford to staff around the clock, a human service that bills per call, or voicemail nobody leaves a message on.
£2,300 a month
That is roughly what a full-time receptionist costs an employer once National Insurance and pension are added — for 37.5 hours a week. Evenings and weekends still go unanswered.
£3–£10 per call
Human answering services charge per call or per minute. A quiet month still costs; a busy one costs a lot more. Keep them for complex calls if you like — Phone Call Desk can transfer to them.
85% won't call back
A first-time caller who reaches voicemail usually rings the next practice on the list. (Widely quoted industry figure — we'll publish our own data from the first cohort.)
What you get
Everything a good receptionist does, on every call
Five promises we can show you today, plus a ten-minute set-up. The proof behind each one is on our trust page.
Answers every call, instantly, 24/7
No voicemail, no engaged tone; the caller talks to someone in seconds.
Does the work, not just the greeting
Books into the calendar, captures structured messages, transfers with a whisper, queues callbacks.
You see everything
Transcript and summary in your inbox minutes after each call; call log in the dashboard.
Built for UK rules
Recording disclosure, retention you choose, erasure and export, sub-processor list, London hosting.
Honest about AI
Says it is an assistant, hands over to a human when it should, never pretends.
Set up in ten minutes
Forward your existing line to your Phone Call Desk number — after hours, when busy, or all the time. Nothing to install.
How it works
Live in ten minutes, without changing your number
Forward your line, tell it about your business, and hear it call you. Most customers start with evenings and weekends and widen the hours once they've read a week of transcripts.
Forward your line
Point your existing number at your Phone Call Desk UK number — after hours, when busy, or all the time. Most customers start with evenings and weekends.
It answers in your name
A short script tells it who you are, what you offer and what it must never say. It greets callers as your business and says it is an assistant.
It does the job
Books into Google Calendar, takes a structured message, transfers to the right person with a whisper, or queues a callback for business hours.
You get the transcript
A summary and the full transcript land in your inbox minutes after the call. Every call, message and booking is in the dashboard.
Website booking
Your website books into the same diary as your phone
Two lines on any page, or our WordPress plugin, put a booking form on your website that offers the same times the assistant offers on the phone — from one diary, so a visitor and a caller are never given the same one.
Hear it yourself
Two ways to hear Sophie answer
The quickest way to judge an AI receptionist is to be the caller. Both routes reach the same assistant that answers for our customers — live, on a real line, right now.
We ring you
Enter your number and email, click the link we send, and Sophie rings your mobile within a minute. No account, no card.
No account, no card · One call, and nothing else happens
She is the same assistant our customers put on their own line; this one just happens to talk about us.
Who it's for
Built for businesses whose revenue starts with a phone call
Appointment-led practices, trades on the tools, agents out on viewings: businesses that already pay for the calls they miss.
Every enquiry captured with matter type and urgency; confidential; calls kept in the UK; the solicitor calls back within the hour.
Books straight into the diary; frees the front desk; transcripts show what was said.
Answers while you work, emails you the job details, books the visit; cheaper than a missed job.
Qualifies applicants, books viewings, routes maintenance; every call logged. Ask us about multi-branch set-ups.
Pricing
Simple pricing. Every call answered.
Plans from £49 a month ex-VAT. Hear it answer before you buy, then keep it only while it earns its place: monthly plans can be cancelled at any time.
Starter
£49 / month ex-VAT
£42 annual (−15%)
- 200 minutes included
- 1 UK number, 1 concurrent call
Most popular
Growth
£119 / month ex-VAT
£101 annual (−15%)
- 500 minutes included
- 2 UK numbers, 2 concurrent calls
Practice
£249 / month ex-VAT
£212 annual (−15%)
- 1,100 minutes included
- 3 UK numbers, 3 concurrent calls
Enterprise / Compliance from £659 / month, 12-month term — pooled minutes, a signed DPA, SLA and a named contact. Full comparison, add-ons and metering rules on the pricing page.
Questions we hear a lot
Straight answers
“Callers hate talking to a robot.”
They hate voicemail more. The assistant says what it is, answers in a second, and hands over to a person whenever asked. We measure hang-ups: on our test cohort callers stay because they get an answer.
“What if it books the wrong thing?”
It confirms date, time and name before booking, only offers slots that exist in your calendar, and you receive the transcript. Anything unclear becomes a message and a callback instead of a guess.
“Where does my callers' data go?”
Calls are handled on our London servers; the speech and language vendors we use are listed publicly, with the data each one sees. You choose how long we keep transcripts, and can delete a caller's data in one click.
“It's cheaper to just use Rosie.”
For a US business, yes. Rosie bills in dollars, uses US numbers and hosting, and doesn't do UK GDPR paperwork. We are in the middle of the market on price and the only option built for UK rules.
“Moneypenny already does this.”
Keep them for complex calls if you like — PCD can transfer to them. For the 80% of calls that are bookings, messages and simple questions, PCD costs a tenth as much and answers instantly.
“We'll wait until AI is better.”
Hear it answer first, then forward calls only after hours. You'll see in a week whether it captures what you're missing today — nothing to install, and a monthly plan you can cancel at any time.
Start answering every call today.
Enter your number and email, click the confirmation link, and Sophie rings your mobile within a minute — no account needed. Judge her on that call, then put her on your own line for a month at a time.